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Gmail Outage Raises Concerns for Small Business


Latest Gmail Outage Raises Concerns for Small Business Sometimes, your greatest assets can become costly liabilities. Google's remarkable success and rapid growth over the past few years may have set the bar too high for customer expectations of...
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Where’d the wireframe go?


User experience designers are very comfortable in the land of architecture diagrams, user flows, and wireframes. We love our black-and-white drawings that specify interaction. And this is a problem. One of my key realizations from last week’s UX...
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Support Multiple Cookies in Header


salesforce's wsdl generated apex classes seem to not have access to more than 1 cookie in an HTTP header. Please fix this. I am using apex classes generated by the wsdl2apex functionality in salesforce, to integrate with a web service. This...
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For Technology Decision-Making, Who's in Charge?


It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
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The Best Website Monitoring Services


Website Monitoring Services continuously monitor your websites for downtime and send email alerts as soon as your web server goes down or becomes slow and inaccessible. I recently did a small experiment to evaluate the reliability and response time...
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Go Channels!


Indirect channels are the future of distribution for SaaS applications. That's a bold statement - to date not very many software as a service companies have great track records of working with partners, as I talked about in my earlier post reacting...
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